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Barista

Posted: 07/09/2024

Location: 1622 SE J Street, Bentonville, AR
Job Type: Barista
FLSA Status: Non-Exempt
Position Summary:
As a Barista at Ziggi's Coffee, you will be at the heart of our customer service operations, delivering high-quality products with enthusiasm and precision. In this dynamic and collaborative role, you'll engage with a team-oriented crew to efficiently handle orders, craft a variety of beverages, and ensure that every customer enjoys a positive and timely service experience.

Key Responsibilities:

  • Service Excellence: Uphold Ziggi’s Coffee's high "Standards of Service" by delivering outstanding customer service, ensuring top-quality beverages and food, maintaining accuracy and consistency in orders, and providing quick service.
  • Effective Communication: Maintain clear and effective communication with both colleagues and management, ensuring a collaborative work environment.
  • Policy Adherence: Follow all Ziggi's Coffee's policies and procedures to ensure compliance and operational consistency.
  • Customer Interaction: Welcome customers warmly, take orders promptly, and respond to inquiries with a friendly demeanor.
  • Beverage and Food Preparation: Skillfully prepare a wide range of drinks and food items, including classic coffees, intricate signature drinks, burritos, sandwiches, and pastries.
  • Menu Knowledge: Assist customers by answering questions about menu items and making recommendations based on their preferences.
  • Transaction Handling: Efficiently process payments, ensuring accuracy in transactions.
  • Inventory and Equipment Management: Manage inventory levels and maintain equipment through regular cleaning, troubleshooting, and coordinating necessary repairs.
  • Sanitation and Organization: Keep the workspace clean and organized, adhering to health and safety regulations.
  • Process Improvement: Continuously assess and improve operational processes to enhance service efficiency and quality.
Core Competencies and Skills:
  • Exceptional Communication: Demonstrate strong listening skills and the ability to communicate professionally and warmly.
  • Customer-Centric Focus: Dedicated to enhancing customer satisfaction through attentive service and a proactive attitude.
  • Organizational Skills: Excel in maintaining an organized workspace and managing tasks efficiently.
  • Safety and Efficiency: Adhere to safety protocols while handling equipment and hot beverages.
  • Enthusiasm and Professionalism: Bring a vibrant and energetic approach to service, demonstrating a passion for coffee culture.
  • Team Collaboration: Work collaboratively to foster a supportive and effective team environment.
  • Flexible Availability: Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays, to meet business needs.
Physical Requirements:
  • Mobility: Frequent standing, walking, sitting, and maneuvering in various physical positions like climbing, kneeling, crouching, and crawling.
  • Lifting: Regular lifting of objects up to 30 pounds without assistance.
  • Visual Acuity: Requires sharp visual abilities for close work, distance management, peripheral awareness, and focusing.
Work Environment:
  • Indoor Setting: Operates primarily within a standard coffee shop setting, offering a dynamic and customer-focused atmosphere.
  • Outdoor Opportunities: Includes outdoor order taking and serving as needed.
Experience & Qualifications:
Experience: Previous experience working with coffee is preferred but not required for this position.
Licensing & Certification: No specific licenses, certificates, or registrations are required for this position.
Additional Information: This job description does not cover all duties, responsibilities, or qualifications associated with the role.
Equal Opportunity Statement: Ziggi's Coffee is proud to be an equal-opportunity employer.

Compensation:
  • Hourly Wage: $11 per hour, plus tips.

How to Apply: Apply online at https://www.ziggiscoffee.com/join-our-team/
 

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