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Partner Service Operations Manager (Bentonville, Northwest Arkansas, or remote)

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Pax8 is the leading value-added cloud-based SaaS distributor, simplifying the cloud journey for our partners by integrating technology, business intelligence and proactive service to deliver an unparalleled experience. Serving thousands of partners through the indirect sales channel, our mission is to be the world’s favorite place to buy cloud products. We are a fast-growing, dynamic and  high-energy startup organization, allowing you to make a meaningful impact on the business. Culture is important to us, and at Pax8, it’s business, and it IS personal. We are passionate, creative and humorously offbeat. We work hard, keep it fun, and expect the best. 
 
We Elev8 each other. We Advoc8 for our partners. We Innov8 continuously. We Celebr8 life.

No matter who you are, Pax8 is a place you can call home. We know there’s no such thing as a “perfect" candidate, so we don’t look for the right "fit" – instead, we look for the add. We encourage you to apply for a role at Pax8 even if you don’t meet 100% of the bullet points. We believe in cultivating an environment with a diversity of perspectives, in hopes that we can all thrive in an inclusive environment. 


We are only as great as our people. And we have great people all over the world. No matter where you live and work, you’re a part of the Pax8 team. This means embracing hybrid- and remote-work whenever possible.  

Position Summary: 

The Partner Service Operations Manager oversees and manages projects and initiatives for Internal IT and Technical Support, Academy or Professional Services (ProServe). They work collaboratively with project stakeholders to ensure that projects are completed on-time and deliver expected results. The manager supports either the Technical Support and Internal IT teams, Academy, or the ProServe team.

Essential Responsibilities (includes, but is not limited to):

  • Own and project manage all internal Technical Support and Internal IT, Academy or ProServe projects as assigned
  • Meet with stakeholders/Partners to ensure that requirements, deliverables, and desired outcomes are clearly defined
  • Keep stakeholders/Partners informed of the status of internal projects
  • Ensure all projects are completed as specified and meet stakeholder’s/Partner’s expectations
  • Create and/or manage a project management framework for the Technical Support and Internal IT organization – Technical Support and Internal IT support employee only
  • Conduct Agile/Scrum Style Stand up meetings with Technical Support and Internal IT teams to ensure that every project is properly progressing
  • Regularly lead retrospectives with Technical Support and Internal IT teams to identify new areas of opportunity
  • Serve as escalation point for project stakeholders/Partners and coordinate efforts across teams and between individuals within the organization
  • Provide weekly/monthly project forecasting and reporting to leadership for purposes of capacity planning, revenue forecasting, project planning, and process optimization
  • Collaborate with Cloud Solution Engineers, Partner Solutions Engineers, and other stakeholders to confirm accurate project scoping, project rates, and billable hours – ProServe support employee only

Ideal Skills, Experience, and Competencies:

  • At least two (2) to four (4) years of related experience
  • Proficiency with Microsoft Office and SalesForce
  • Knowledge of Wrike preferred
  • Ability to be self-motivated, strategic, and creative with a drive for executional excellence
  • Highly organized, detail-oriented, with strong project management skills and the ability to prioritize and multitask
  • Creative thinking and problem-solving skills —always looking beyond the available options when up against roadblocks
  • Strong communication skills and the ability to collaborate with internal and external teams
  • Ability to develop and deliver multi-mode communications that convey a clear understanding of the unique needs of different audiences
  • Ability to step up to address difficult issues, saying what needs to be said
  • Ability to build strong customer relationships and deliver customer-centric solutions
  • Ability to handle conflict situations effectively, with a minimum of noise
  • Ability to plan and prioritize work to meet commitments aligned with organizational goals
  • Ability to work in a cross-functional organization and demonstrate team leadership skills
  • Experience learning and navigating within a high-growth and fast-paced environment

Required Education & Certifications:

  • B.A./B.S. in related field or equivalent work experience

Compensation:

  • Qualified candidates can expect a salary beginning at $75,000 or more depending on experience

#LI-AG1

#LI-REMOTE

*Note: Compensation is benchmarked on local Denver Metro area market rates. Qualified candidates in other locations can expect a salary package that may be adjusted based off applicable cost of wages in their respective location.

At Pax8 we believe that your Total Rewards should include a benefits package that shows how much we value our greatest assets. All FTE Pax8 people enjoy the following benefits:
  • Non-Commissioned Bonus Plans or Variable Commission
  • 401(k) plan with employer match
  • Medical, Dental & Vision Insurance
  • Employee Assistance Program
  • Employer Paid Short & Long Term Disability, Life and AD&D Insurance
  • Flexible, Open Vacation
  • Paid Sick Time Off
  • Extended Leave for Life events
  • RTD Eco Pass (For local Colorado Employees)
  • Career Development Programs
  • Stock Option Eligibility
  • Employee-led Resource Groups
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